Refund policy

Returns

We only accept returns or exchanges for items that arrive damaged, defective, or incorrect.

If your item is damaged, defective, or incorrect, please contact us within 30 days of the delivery date. To be eligible for a return or exchange, the item must be unused or only minimally tested, and you must provide your order number, proof of purchase, and clear photos or videos showing the issue.

Once your request is approved, we will provide return instructions. Returns sent without prior approval may not be accepted.

Customers are responsible for return shipping costs unless the return is due to our error, or the item arrives damaged, defective, or incorrect. Original shipping fees are non-refundable.

Sale Items

Items marked as “Final Sale,” “Clearance,” or “Non-returnable” are not eligible for returns or exchanges, unless they arrive damaged, defective, or incorrect.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at delancimakeup2015@gmail.com and send your item to:

Returning address: 30 N Gould St Ste R Sheridan, WY 82801,US 

Shipping

If your item is eligible to be returned, you should mail it to:

Returning address: 30 N Gould St Ste R Sheridan, WY 82801,US

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

1.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

2.The original shipping fee and insurance are non-refundable.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us